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silverlight model has stopped working

David 6 years ago updated by daniel 6 years ago 5

I am trying to run the sofware after installation but it keep sayin  silverlight model has stopped working

how do i fix this 

Under review

Thanks for contacting us. 


What version of Windows are you running? What are the general specs of your computer e.g. Memory, CPU? 


I'm trying to work out where the issue is.


Hi Daniel


Thank you for your response, I am using Windows 10 pro

64-Bit operating system

4.00 BG Memory 

Cheers, the specs should be fine, our test machine has the same specs.

When you start it, do you see anything at all? 

Does the blue Splash Screen show up when first starting? 

Does the application shell show up at all?



I shows the bloon screen and stop working, I tried the sofware on 3 different computers but it does the same thing.

Thanks for pictures David, that helped a lot. 

That version of the software had a issue that has been fixed in the lastest version.

Download and install the latest version and then very thing should then work.  

https://downloads.silverdawnsoftware.com/downloads/silvermodel/SilverModel.exe

or 


https://downloads.silverdawnsoftware.com/downloads/silvermodel/2019.8.10.247/silvermodel.exe (direct link to the latest version)